We adapt the way we manage each portfolio to the interests and expectations of each individual investor and the features of the portfolios we are assigned. We fulfil all the servicing needs of our investors.

To maximise the returns on every investment, we adopt targeted debt management solutions depending on each debtor category.

We use multiple communication channels across Cyprus, and we support all payment methods.

We use our infrastructure to meet all servicing targets and business objectives.

We efficiently support all the operations, from targeted updates to significant tasks, for the final settlement of debts, adopting personalised approaches.

We manage and monitor:

• Cash flow processes
• Portfolios and assistance in submission of regulatory reports
• Internal and external channels, debt servicers
• Legal actions

We undertake the segmentation of debtors into customised restructuring solutions and communication methods.

To meet the needs of debtors efficiently, we:

• Assign the cases to appropriate management channels.
• Use methods that fully align with the portfolio segmentation.
• View each case both at account and at customer level.

We place our trust in management channels and associates with long experience in managing debtors that find it hard to meet their borrowing obligations.

Our representatives at call centres, our management advisors and all our associates are trained in finding viable solutions for the cases we manage.